Terms And Conditions

Your consent and acceptance of these Privacy Statement terms

By using any of our websites or our Services, you unconditionally agree to be bound by this Privacy Policy.

DISCLAIMER

GoHaven.com takes all reasonable care to ensure that the information contained on this website is accurate, however, we cannot guarantee its accuracy and we reserve the right to change the information on this website (including these terms and conditions) at any time. You must therefore check these terms and conditions for any such changes each time you visit this website.

GoHaven.com makes no representations or warranties of any kind with respect to this website or the content contained on it, including any text, graphics, advertisements, links or other items.

Further more, neither GoHaven.com nor any other contributor to this website make any representation or gives any warranty, condition, undertaking or term either expressed or implied as to the condition, quality, performance, accuracy, fitness for purpose, completeness or freedom from viruses of the content contained on this website or that such content will be accurate, up to date, uninterrupted or error free. Nothing on this website shall be regarded or taken as financial advice.

DATA PROTECTION ACT 1998

GoHaven.com respect and value the security and privacy of those of its contacts. GoHaven.com follows strict security procedures in the storage and disclosure of personal information in order to prevent unauthorised access. Personal Data is held on our contacts and administration database either because of work we have undertaken or are currently engaged in, or because we believe that clients may be interested in receiving material from us about our business and services. As such we hold client contact details and the history of our client relationship. This allows us to manage our client relationships effectively and target items of interest so that you do not receive unwanted material through the post.

In accordance with your rights under the Act, you may request the amendment of the personal information held or to cease receiving direct marketing materials. GoHaven.com does not sell, rent or deal in the personal information we hold. Information may, in the ordinary course of business, move between GoHaven.com, and its associated companies and to our contractors, which may involve the transfer of data outside the European Economic Area.

Data collection and usage

GoHaven.com collects and processes information from your website visits, requests for services and phone calls in order to:

1. Identify you each time you visit a website or wish to have a service provided;
2. Process and send requests by you, such as email updates
3. Improve our Services and Website.
4. Customise the information you receive from us via registration process, and which support any specific requests for information you may make through keyword searches;
5. Send you information we think you may find useful, including information about new and existing GoHaven.com services, offers and newsletters.
6. Compile customer testimonials that may be repeated on advertising material online or offline but without mention of your email or contact details.

About registering with us for services

In order to use some of our website services such as email updates, you must first complete the registration form online at our website or register with us over the telephone. During registration you are required to give their contact information (such as name and email address). This information is used to send you the information you requested about our services at the time of registration, as well as future information about those same services and others offered by GoHaven.com that could be of interest in the future.

You are under no obligation to provide all information or receive other company marketing communications, but if you choose not to provide certain details please be ware that that this may mean we are unable to provide you with certain services or to personalise/tailor our services for you (for example our email updates).

Email-A-Friend and Recommendation scheme

We provide a facility for property details or other information at our website to be forwarded to a friend. You may also elect to use our referral service for informing a friend about our services (for example our recommendation scheme). We ask you for your friend's name and email address so that GoHaven.com can contact the friend by phone, email, SMS text or post inviting them to consider our services. The friend may contact GoHaven.com to request we unsubscribe their data from our marketing communications.

Security

GoHaven.com places a great importance on the security of all information associated with our customers. We have security measures in place to attempt to protect against the loss, misuse and alteration of customer data under our control. For example, our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised personnel have access to user information. With regard to our websites, we use secure server software (SSL) to encrypt financial information you input before it is sent to us. While we cannot ensure or guarantee that loss, misuse or alteration of data will not occur, we use our best efforts to prevent this.

Sharing

We may share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.

Supplementation of Information / credit checks

In order for this website to properly fulfil its obligation to our customers, it is necessary for us to supplement the information we receive with information from 3rd party sources.

For example, to determine if tenant customers have satisfactory references we will use credit reference data via third party service.

Log files/IP addresses

When you visit our website, we may automatically log your IP address (the unique address which identifies your computer on the internet), which is automatically recognised by our web server. We use IP addresses to help us administer our Website and may collect broad demographic information for aggregate use. We do not link IP addresses to personally identifiable information.

Non-personal information

We may automatically collect non-personal information about you such as the type of Internet browsers you use or the site from which you linked to our websites. You cannot be identified from this information and it is only used to assist us in providing an effective service on our Website.. We may from time to time supply the owners or operators of third party sites from which it is possible to link to our Website with information relating to the number of users linking to our Website from their sites. You cannot be identified from this information.

Use of Cookies

Cookies are pieces of information that a website transfers to your hard drive to store and sometimes track information about you. Most web browsers automatically accept cookies, but if you prefer, you can change your browser to prevent that. However, you may not be able to take full advantage of a website if you do so. Cookies are specific to the server that created them and cannot be accessed by other servers, which means they cannot be used to track your movements around the web. Although they do identify a user's computer, cookies do not personally identify customers or passwords.

We use cookies for the following reasons:

1. To identify who you are and to access your account information;
2. To estimate our audience size and patterns;
3. To ensure that you are not asked to register twice;
4. To track preferences and to improve and update our website; and
5. To track the progress and number of emails opened in some of our marketing communications.

Shared information

GoHaven.com will not share, sell or rent your personal information to third parties. However, we may disclose your personal information to third party suppliers who provide services on our behalf, for instance financial services providers.